Returns & Exchanges
At MAGIC JOHN, we stand by the quality of our electronics and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device or accessory doesn't meet your expectations, we are here to make it right with a simple replacement or refund process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Securely pack the electronic device in its original packaging, ensuring all included cables, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned hardware, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing